FAQ

If you cannot find what you are looking for, do not hesitate to contact our customer service team. We will respond as soon as possible, usually within 1 or 2 working days.

  • SHIPPING & DELIVERY


    We ship globally to all countries and the delivery time is 15 days.
    All orders are shipped via express air with the leading companies: DHL and FedEx.
    Within UAE delivery takes maximum 2 days after the goods are ready.

    Most of the countries are covered for free shipping and some countries may be charged extra fees for delivery* Please contact us for the exact fees to be charged.

  • PAYMENT


    CAN I PAY PER BANK TRANSFER?

    If you want to pay by bank transfer, please contact our CS Team. Our agents will give you all required information on how to proceed.


    WHAT PAYMENT OPTIONS DO SANTOBA TAILORS OFFER?

    Santoba Tailors offer a wide range of payment methods in order to provide our customers a safe and easy payment process.

    Santoba Tailors accept all major credit cards including Visa, MasterCard, Maestro, American Express, Discover, Diners Club and JCB. Our payment platform integrates a SSL-EV encrypted credit card processor, which allows your confidential data to be transmitted securely. The company also offers alternative payment methods such as Paypal, Payfort Santoba Tailors accept payment in the following currencies: UAE Dirhams, Saudi Riyals, Qatar Rials, Kuwaiti Dinars, Euros, British Pounds, U.S. Dollars, AU Dollars


    ARE THESE PAYMENT OPTIONS SAFE?

    Santoba Tailors’ website features a SSL-EV (extended validation) secure connection during the transaction, which keeps your information secure and private.


  • ALTERATIONS & REMAKES


    WHAT IF MY GARMENT DOES NOT FIT?

    If your garment does not fit, Santoba Tailors will cover your product alterations up to $50 . If your local tailors cannot fix it, we will produce another garment from scratch with your new measurements.


    Our agents will be happy to help you to get your proper measurements and find the best solutions as soon as possible.


    The amounts of refunds correspond to a maximum of:

    > $50: Three-piece suits and ceremony suits
    > $50: Two-piece suits and coats
    > $35: Jackets
    > $20: Waistcoats, pants, shirts


    HOW CAN I APPLY FOR A REFUND OF THE ALTERATIONS COSTS?

    To adjust your garment and apply for a refund, please follow these steps:

    1. Take your garment to a local tailor and ask him to indicate all changes on our Alterations Form: Download the Alterations Form
    2. Access your Santoba Tailors user account and go to the “ALTERATIONS REFUND” section. Upload a scanned copy of your receipt as well as the Alterations Form indicating the changes made by your tailor.
    3. You can apply your alterations refund within 30 days from the receipt of your order.* Login to your user account


    *If you didn't pay your order with credit/debit card or PayPal, some changes apply to our policy. We won't be able to refund you the money in your bank account but we will give you the equivalent amount as credit for Santoba Tailors. You will be able to use this credit on future purchases.


  • MEASURING & TAILORING


    ARE THE ESTIMATED MEASUREMENTS MADE BY THE SYSTEM RELIABLE?

    Our system uses the data of more than 10.000 profiles to estimate with high precision all the body measurements (less than 2 cm of tolerance). We recommend this method as a simple and efficient way to easily get your measurements.


    WHY DOES THE SYSTEM ONLY ASKS FOR MY MEASUREMENTS ONCE?

    You won’t have to take your measurements for your next orders. The system has already saved your measurements in your profile.


    WHEN DOES THE SYSTEM ASK FOR THE MEASUREMENTS?

    The system will ask for the measurements at the checkout cart.


    HOW ARE MY MEASUREMENTS USED TO TAILOR A GARMENT?

    The measurements that you submit are not the final measurements of the garment, but used as a basis to tailor a garment that perfectly fits you. The process to determine the final measurements of your garment is divided in 3 steps:
    1. Verify the consistency of your measurements
    2. Create your virtual body 3D representation
    3. Adapt the measurements based on the cut standards (for each style and garment)


    At the end of this process we obtain the final measurements for each garment and our tailors can start creating your handmade garments.


  • CONTACT US

    Our Location


    Contact Us

    27 Al Hisin St - Dubai - UAE

      

    +971 504 554 707


    info@santobatailors.com

    Opening Hours

    Mon-Thu: 10:00 am - 10:00 pm
    Sat-Sun: 10:00 am - 10:00 pm

    Contact Form